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Have any questions that are insurance related?

Take a look at the section below and if you still need some answers use the contact us tab and send us a query or call us for one of our professional agents to assist

What makes up my insurance contract?

There are various types of short-term insurance, examples of personal lines are:

Home Owners

Household Goods

All Risks



Small Crafts

Personal Liability

Personal Accident

Who pays for the towing and storage costs?

Your policy and Angel Assist are designed to assist you financially at the time of an accident but ultimately it is your responsibility and you are liable for these costs. Always use our correct emergency number, Angel Assist has been designed to help get your vehicle to the correct pannelbeater or storage facility where the best charges have been negotiated.

What is the underwriting process (Proposal Form or underwriting voice log)?

This is a questionnaire that is required to be completed by the insured at time of applying or accepting cover. There are various questions which allow the insurer or underwriter to rate the policy in accordance with the risks and information given by the client and the insurer or underwriter will make use of this information to decide if they want to accept or deny, or place conditions on cover. This form is one of the main parts of the insurance contract and can be completed telephonically where it is voice recorded or in writing and all information given by the policy holder must be true and correct as any incorrect information may lead to a claim not being paid.

What is a Policy Schedule?

This is a document that details and outlines the insured’s cover and lists the items on cover, amount insured for and premium payable. This schedule contains all the necessary exclusions, conditions, endorsements and warranties attached on the policy as stipulated by the insurer or underwriter. This is specific to the policy and every client must be read in conjunction with their policy wording which contains all the policy terms and conditions and explains everything you need to know about what is covered and what is not covered as well as confirms all your information given to us during the underwriting process. This document contains the statutory notice and policy information, like who all parties in the insurance contract are.

Why must I cover goods for replacement value under my contents?

All goods are covered on a new for old basis which means that if the item is damaged or stolen we will replace that item with a similar item, or brand new items on availability, we cannot insure for sentimental value and you must always make sure that you correctly insured and that you value your items regularly to keep your insured value up to date. If we had to replace we would replace at the current new item replacement value and if you have not insured your items correctly average will apply. Average is applied when you have not insured your items to their full value and the pay-out would be a percentage of your insured amount.

Why is it important that I cover my car on Retail Value?

The retail value is the price that a dealer would sell the vehicle for, taking its age, condition and mileage into account. The Trade value is the price the dealer would pay for the vehicle and is substantially lower than the Retail Value. The Market Value is an average between the two values and is a lesser value than Retail Value for which a discounted premium is charged. We do give you the choice to decide on Retail or Market Value but recommend that you insure for Retail Value to get a higher pay-out. Your pay-out value will always be calculated as at the time of the loss.

Is it my responsibility to change the value on my car?

Yes. This is your responsibility as we have no way of knowing your kilometres travelled, or if you have anything additional on the car, or the condition of the vehicle. These factors are taken into the value as a whole, thus the insurer relies on your disclosure and your request to amend the same.

Will my premium decrease when I change the value?

Your car value changes on a monthly basis, but this becomes impractical to change all the time and we recommend an annual change. Your vehicle is a depreciating asset and as such the insured value will decrease. This is not to say that the premium will decrease on review and there are other increase’s and factors that contribute to the premium rating such as part costs, increase in labour costs and increase in risk exposure. As such the premium may not necessarily reduce on this basis.

What is the grace period on premiums due?

You must pay your premium to have cover and it is your responsibility to ensure that your premiums are paid. We allow 15 days grace on after the 1st premium has been paid. Insurance is an agreed on financial obligation and must be paid. If a premium is not paid we reserve the right to do a double debit to try and recuperate the premiums.

Act of God
The act of God describes any natural disaster such as flooding, lightning, earthquakes, etc. This also applies to any unforeseen incident such as a tree falling on your car, which will definitely put a dent in your bank balance if you do not have car insurance.


There is always someone to lend a hand in an emergency. You are never alone – be it medical, roadside, household, trauma and/or legal assistance. Most insurance companies will offer
assist products to help you in your times of need.


Even in insurance an average is applied at the time of a loss. Ensure that all your items are insured for their full replacement value; if not, the average applies. If the insured items are underinsured, this policy condition has the effect of reducing a claim payment .


Alterations or additions made by a resident, at his own cost, to a building in which they reside. These improvements add to the value of the property. In these cases, the policyholder can be requested to contribute towards the cost of the claim, unless the policy holder has updated his policy


An intermediary that is licensed to provide insurance services to clients.


Building insurance
Building insurance  covers the cost of repairing or replacing a house or building and their associated structures, which includes garages, fences, walls, and gates in the event of fire, lightning, explosions and/or earthquakes. Your home or buildings will need to be covered if you have a bond.


A claim is made when insured goods are damaged or lost, and the policy holder requests that they be either repaired or replaced.


Co-insurance is an agreement in which separate insurance companies share the cover of one particular risk.


Commencement date
The cover, in terms of the policy, begins on this date.  This marks the start of a wonderful relationship.

Commission money

The money paid by Insurance companies to brokers or independent intermediaries for supplying them with business.


Comprehensive insurance
A policy that usually relates to car insurance. This covers different types of loss or damage from thieves to accident damage.


In a contract the conditions state the rules that must be followed by all parties. These rules may not be bent.


Consequential loss
In the event of a ‘business interruption’ such as a fire, a business insurance policy will cover the profit loss and certain other costs of the business.


Contents policy
An insurance policy which covers the contents of a home or building. Everything you own from your CD collection to the fridge may be insured.



The protection provided by the insurance policy.


Cover note
A temporary document that gives evidence of cover while the official insurance policy and certificate are being prepared.


This contractual term is similar to taking an oath in court. The insured must agree to give the correct and complete information at all times.


A written amendment to an insurance policy. This will then form a part of that policy.


This refers to an amount of money that the policyholder has to pay towards the cost of a claim. This is the first amount payable due by the client at the time of a claim. There could be a number of excesses applicable on your policy (Basic excess and additional excesses) please refer to your policy schedule and make note of your excesses applicable.


A person or event that is not covered by the policy.


Ex gratia payment
A payment made by an insurance company to a client, that is not strictly necessary according to the policy.


General liability
The policyholder's legal liability cover in the event of injury, property damage or financial loss caused to others (except when driving a motor vehicle).


Home contents policy
It insures all the odds and ends you keep in your home, including:

Household appliances and items

Furniture and gardening equipment


A financial compensation service given when something unexpected happens. 

Insurance company
Provides insurance services to individuals/entities to cover the cost of repairing/replacing objects that have been damaged or lost.


The person covered by an insurance policy.


A company that provides insurance services.


Motor insurance
In the event of an accident or theft, this car insurance will cover you and your wheels. There are a number of different policies in this category, including Comprehensive Cover, Third Party, Fire and Theft.


An item that is lost or damaged will be upgraded. Regardless of how old it was, it will be replaced with a brand new substitute. No deductions for wear and tear are made. Also called ‘replacement as new’.


No claims bonus
If you do not make any claims you deserve a reward.


Ombudsman is a Swedish word for ‘representative’. The Ombudsman is an independent party that resolves any disputes between the policyholders and insurance companies. This service is free of charge.


An incident such as fire, malicious damage, floods, theft and accidents. However,only perils stated in the insurance policy are covered.


Personal accident insurance
In the event of an accident resulting in hospitalisation, disablement or death; this insurance product will provide financial assistance for you and your family. Depending on the type of injury, payments may be made either weekly, for a set period, or as a lump sum.


A policy is written evidence of the contract’s terms.


The person or entity being insured.


The fee paid by the policyholder to the insurer in order to receive insurance, this payment must be paid by debit order and can be on an annual basis depending on the terms of the policy.


Proof of ownership
Proof that an item belongs to a person. This can be in the form of an invoice, photograph or certificate. Always keep your purchase slips as you never know when you will need them.


Proof of quantum
This has nothing to do with quantum physics! It is the value of any item being claimed for. The 'quantum' must be proven with an invoice or valuation certificate.


Property any item you own: a mansion; car or teacup. Property can be damaged, lost or stolen which is why it is advisable to ensure all property.


Property damage
Property policies cover specified property that may be damaged or destroyed by perils.


A proposer is a person or company who has applied to take out insurance.


Public liability policy
A policy that covers legal liability for injury or damage caused to others (not in the case of a motor vehicle accident).


A quote is a combination of cover options that relate to the client and their associated premiums.

Everything has a price, especially in insurance. A rate is the price of insurance, usually expressed as the cost per unit of cover, e.g. Rx per R1,000.


Regular driver
The most frequent user of a vehicle, whom is not insured by the policy.


Even insurance companies need protection. Reinsurance is insurance for insurance companies.


Property replaced by the insurance company as the result of a claim made.


Subrogation is the insurer’s right to take over any legal rights the policyholder may have that relates to a particular claim.


Sum insured
This is the total amount for which goods or properties are insured, and the maximum sum that the insurance company will pay for any claim.


Third party
Someone who is involved in a claim who is neither the policyholder nor the insurer.


When the maximum possible loss or damage is too high to be covered by the sum insured.


The process of weighing up the pros and cons of a risk. Information is gathered from the client to decide whether or not the risk is acceptable. Any extra security required, such as anti-theft devices or burglar alarms are also taken into account.

Utmost good faith

Honesty is always the best policy. It is essential that the prospective client is truthful and gives all relevant information to the insurer in order to enable them to underwrite a policy, or process a claim, correctly.


This applies to the damage of vehicles.  A vehicle is said to be written-off when the damage is not repairable, or if the costs of repair exceed the value of the car. This is also known as a ‘total loss’.

Frequently Asked Questions

Affinity Underwriting Managers is an authorised financial services provider FSP no 40832. All rights reserved