Privacy Policy (POPI Act)

About the Company

Affinity Underwriting Managers (Pty) Ltd as a professional Financial Services Provider collects information to provide appropriate products and services according to our clients and policyholders needs.

The information we collect

We value your privacy and strive to be transparent about how we handle your personal information. Our main purpose in collecting and processing your personal data is to effectively communicate with you, understand your needs, and tailor our services accordingly. This may involve gathering contact details such as your name and information related to your insurance policy.

Maintaining the accuracy and integrity of the information we hold is crucial. We regularly update our records based on the information provided to us. However, it's essential for our clients to promptly inform us of any changes to ensure the information we have remains accurate.

Rest assured, your data is handled with the utmost care. Only authorized individuals have access to your information, and we've implemented robust security measures to protect it from unauthorized access, modification, or destruction. While we take every precaution to safeguard your data, it's important to note that electronic data transmission carries inherent risks.

In certain cases, we may need to share relevant personal information with third parties who assist us in underwriting, conducting surveys, processing claims, or providing other related services. These third parties are bound by strict privacy and confidentiality obligations outlined in the Protection of Personal Information Act and the Financial and Intermediary Services Act. Your privacy and security are our top priorities, and we remain committed to ensuring the confidentiality and protection of your personal information.

Use of information

We prioritize respecting your preferences when it comes to communication. Our commitment is to only contact you regarding matters related to your financial products or services, or as explicitly consented to in writing, using your preferred method of communication.

As our valued client, you have the right to access your information to ensure its accuracy. This information is typically provided to you through schedules, renewal documents, or annual reviews.

If there are any changes or corrections needed to your personal details, property use, ownership, values, or financial interests, please notify us promptly so we can update our records accordingly.

In compliance with financial legislation, we retain records for a minimum of five years after the termination of our relationship. However, we may retain them for a longer period if required by law. Rest assured, once the regulated time has elapsed, we follow a controlled process to securely destroy your data.

For any further inquiries regarding the privacy of your data or to access your records, please don't hesitate to contact our Information Officer, Geoff Temlett, at geofft@affinityum.co.za or give us a call at (011) 607 3939. We're here to ensure transparency and provide you with peace of mind regarding your personal information.